FAQ's

When will my order be delivered?

You can expect your order to deliver 7 -14 days after purchase.  An exception to this would be if a particular item is temporarily out-of-stock or backordered.  In this case delivery times will vary. 

How will I know if my order was properly entered?

All completed orders will receive an email confirmation within 24 hours of order placement. 

I need to cancel my order - what do I do?

Please contact Bob Lilly Customer Service within 1 hour during normal business hours (8:00am - 5:00pm) Monday - Friday.  After hours or on the weekend, please send an email to customer support at customerservice@boblillypromo.com.

Return and Refund Policy

Bob Lilly Promotions does not offer a refund or exchange policy unless the goods are lost or damaged in transit. If an order is damaged or fulfilled incorrectly BLP will replace or correct the order immediately. If your order is damaged upon arrival, please notify customer support at customerservice@boblillypromo.com.  Only those items that are damaged or defective are allowed to be returned.

Who do I contact if I have a question? 

For specific product information or with any questions regarding access or how to use the Online Store, please contact Bob Lilly Customer Support at customerservice@boblillypromo.com

*** Please note that all shipments made by UPS/FedEx to a residential address may be left on doorstep if nobody is home to sign for the package. Bob Lilly Promotions does not take responsibility for orders that are missing once UPS/FedEx marks the order as delivered.

Privacy Agreement

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. 

What do we use your information for?

The information we collect from you may be used in one of the following ways: 

  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Your Consent

By using our site, you consent to our websites privacy policy.